Dumps GCX-WFM Guide, Exam GCX-WFM Material

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which component in workforce management is used to organize agents and define specific scheduling and adherence rules?
Response:

A. Management Unit
B. Queue Group
C. Schedule Creator
D. Task Manager

Answer: A

NEW QUESTION # 24
How long does it take for a load-based schedule to be generated?
Response:

A. 15 minutes
B. 5 minutes
C. 20 minutes
D. 10 minutes

Answer: C

NEW QUESTION # 25
When setting up a work plan in Genesys Cloud, which two configurations are essential for defining agent work patterns?
(Choose two)
Response:

A. Activity codes for task identification
B. Agent skill level allocation
C. Real-time adherence settings
D. Daily shift start and end times

Answer: A,D

NEW QUESTION # 26
Choose the metrics available in service goal templates.
Response:

A. Average Speed of Answer
B. Abandonment Rate
C. Offered
D. Average Handle Time

Answer: A,B

NEW QUESTION # 27
In Genesys Cloud, which two functions can the historical adherence report provide to help improve workforce management?
(Choose two)
Response:

A. Modifying forecast data for future adherence planning
B. Directly adjusting future agent schedules
C. Identifying recurring non-adherence trends
D. Analyzing adherence at specific times of day

Answer: C,D

NEW QUESTION # 28
......

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Dumps GCX-WFM Guide, Exam GCX-WFM Material

Pass-guaranteed GCX-WFM Guide Materials: Cloud CX Workforce Management Certification are the most authentic Exam Dumps - TrainingDumps

Genesys Cloud CX Workforce Management Certification Sample Questions (Q23-Q28):

Dumps GCX-WFM Guide Exam Instant Download | Updated GCX-WFM: Cloud CX Workforce Management Certification

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